Sponda’s customer process
The active building of the customer experience begins from our very first meeting with the client. Our expertise helps us find business premises that are tailored to the client’s unique needs. As business premises solutions are long-term decisions, our analysis of the client’s needs takes into account the client organisation’s future prospects and objectives.
We tailor our business premises to these needs in close co-operation with the client. Our flexible solutions allow us to easily adapt the premises as the client’s operations develop and change.
The customer experience does not end when the right business premises are found. Instead, it develops and strengthens throughout the customer relationship. We maintain regular contact with our customers and analyse customer satisfaction annually.