Sponda’s personnel exceptionally satisfied

Company

Sponda’s personnel exceptionally satisfied

Job satisfaction and organisational effectiveness are assessed at Sponda on a regular basis. The most recent annual employee survey was carried out in October 2010 to collect information on the respondents’ level of satisfaction with their own work, their unit, managerial supervision and leadership and the company as a whole. The response rate was high at 96 per cent.

As in previous years, the overall results of the survey are excellent compared to those in similar surveys conducted in other Finnish organisations. The average score indicating job satisfaction was 3.85 (3.80) on the scale of 1–5.

Based on the results of the survey, Sponda’s employees have a very positive view of the company. There is confidence in management and the management’s vision, and employees are satisfied with internal communications. Employees also indicated that their confidence in their employment relationship is higher than in the previous year.

Management continues to be one of Sponda’s strengths and, in particular, the fairness and impartiality of managers was assessed to have improved. The challenges highlighted by the survey primarily concern questions related to the respondents’ own jobs.

Based on the survey results, each unit prepares a development plan and the management team chooses broader themes to focus on in order to improve Sponda’s working atmosphere and operations further.

The quality and effectiveness of internal services was also assessed in conjunction with the employee survey. Satisfaction with internal services was higher than in other Finnish companies on average, with the overall satisfaction rating being 4.36 (4.19) on the scale of 1–5. The positive development was reflected in all aspects of internal customer relationships: service motivation, development motivation, efficiency, service flexibility and taking the needs of internal customers into consideration.