The extranet service, which was upgraded last November, makes daily work easier for Sponda's customers with regard to making facility reservations and submitting fault reports, for example.
The Salmisaari Business House in Helsinki was the first to adopt the upgraded service. Now the extranet is in service at almost all Sponda's premises.
“The introduction of the extranet service went smoothly and in many buildings it was up and running in a week after it was launched,” says Customer Service Assistant Paula Hiltunen from Sponda's Investment Property unit.
According to Hiltunen, customers are satisfied with the service, in particular with regard to the emailed fault report link through which they can monitor the progress of the repair of the fault they have reported. Positive feedback was also received on the clarity and ease-of-use of the pages.
Development work on the extranet contents continues through the spring 2012.
“We intend to find out what other material it would be appropriate to display on the extranet for the benefit of the tenants. For example, instructions for the care of the apartment, care and maintenance instructions for the various surface materials and equipment, as well as material concerning the energy-efficient use of the premises,” says Sponda's Account Manager Markus Mikkola.
“As the extranet was developed primarily as a tool for our customers, it is essential to get feedback and development ideas both from the tenants and our partners who use the service.”
User-friendly system
PR company AK Relations Oy was among the first customers to start using the extranet. They use the service frequently, in particular for making facility reservations and the occasional fault report. The company's premises are located in the Gatehouse office building at the Vuosaari Harbour.
“The service was introduced as soon as the new system was completed and we have found it very easy and user-friendly. At first we encountered some difficulties moving the existing reservations over to the new service as it was not possible to transfer them automatically. Luckily we got help from Sponda: their people transferred the reservations onto the new system,” says Account Manager Anastasia Troskova from AK Relations.
Troskova is now a seasoned extranet user, as she needs the service daily.
“Every day I create 1 to 10 facility reservations and look up data in reservations already made. The extranet is a very effective tool. For example, it's very easy to print out facility reservation reports for billing purposes.”
Account Manager Anastasia Troskova from AK Relations