Sponda is constantly developing its customer relations work to make operations more systematic and consistent. In summer 2010, the company arranged training for key personnel in customer relations to identify new methods and ideas. The aim of the training was to improve customer service and customer satisfaction. Representatives of the employee groups that participated in the training were involved in outlining the contents of the training programme and in choosing the training partner to ensure that the training would provide maximum benefits for practical customer relations work.

Sponda monitors customer satisfaction through surveys and as part of its regular interaction and open dialogue with its clients. Sponda participates in surveys conducted by the KTI Institute for Real Estate Economics and also carries out its own customer satisfaction surveys. During meetings, Sponda’s personnel communicate with customers in order to be aware of their views on how smoothly things are currently going on a daily basis and to learn of possible needs for changes.

 

In spring 2011, the company will also launch an expanded extranet service for customers. The extranet will enable more active distribution of information to customers on matters such as energy consumption.

Sponda places a strong emphasis on environmental responsibility. One of the key aspects of Sponda’s corporate responsibility is developing a variety of solutions and ways of operating to support the energy efficiency of properties and mitigate their environmental impact in a way that supports clients’ own environmental goals. Environmental measures also have an economic dimension; for instance, the cost savings from Sponda’s energy efficiency programme are reinvested in properties.

 

Sponda has launched a partnership with WWF Finland. In the future, Sponda’s customers will see the effects of this partnership particularly in the form of increased communications on environmental matters.